Jetabroad Customer Support
As Jetabroad is an Online Travel Agency please ensure all requests, urgent or otherwise, are made via our online form below which is monitored every day to ensure your request is serviced quickly and accurately.
If your travel is within the next 48-hours, or your journey has already commenced, you must contact the local airline office for any change requests.
What type of support do you require?
The approval of special meal service requests is governed by the airline(s) in your itinerary and is specific to origin, destination, and cabin class. Many airlines do not offer a meal service on all flights. For this reason, we suggest contacting the airlines directly to make your meal request (and to discuss alternate meal options, if your preference is not available). Please note, many special requests must be made online via the airlines' own "Manage Booking" facility. To do this, you will need to enter in your name and the in order to login and manage your booking online via the airline's website. Alternatively, please phone the airline's Reservations Team directly for assistance over the phone.
Which Airline are you flying with?
- Phone hours
- Monday to Friday, 9am - 5pm (AEDT Sydney Time)
Phone
- International
- +61 2 8095 1050
Facsimile
- International
- +61 2 9475 4408
- Phone hours
- Monday to Friday, 9am - 5pm (AEDT Sydney Time)
Phone
- NSW
- 02 8095 1050
- QLD
- 07 3123 6161
- ACT
- 02 8095 1050
- TAS
- 03 6105 0237
- VIC
- 03 8669 2754
- NT
- 08 8986 7171
- WA
- 08 6365 4510
- SA
- 08 7123 2889
- Head office
- 02 9410 3059
Facsimile
- Australia
- 02 9475 4408
- Phone hours
- Monday to Friday, 9am - 5pm (AEDT Sydney Time)
Phone
- Auckland
- 09 280 3331
- Wellington
- 04 974 9207
- Christchurch
- 03 974 9202
Facsimile
- New Zealand
- 09 353 1440
- Phone hours
- Monday to Friday, 11pm - 7am (UTC/GMT Time)
Phone
- UK
- +44 3308 084883
Facsimile
- International
- +61 2 9475 4408
- Phone hours
- Monday to Friday, 9am - 5pm (AEDT Sydney Time)
Phone
- Singapore
- +65 3158 2939
Facsimile
- International
- +61 2 9475 4408
- Phone hours
- Monday to Friday, 9am - 5pm (AEDT Sydney Time)
Phone
- Hong Kong
- +852 3018 4026
Facsimile
- International
- +61 2 9475 4408
- Phone hours
- Monday to Friday, 11pm - 7am (UTC/GMT Time)
Phone
- Ireland
- +353 76 680 3746
Facsimile
- International
- +61 2 9475 4408
- Phone hours
- Monday to Friday, 11pm - 7am (UTC/GMT Time)
Phone
- Israel
- +972 77 223 1195
Facsimile
- International
- +61 2 9475 4408
- Phone hours
- Monday to Friday, 11pm - 7am (UTC/GMT Time)
Phone
- USA
- +1 212 252 2153
Facsimile
- International
- +61 2 9475 4408
JETABROAD PTY LIMITED
PO Box 696
Chatswood NSW 2057
Australia
SERVICING:
- www.jetabroad.com
- www.jetabroad.com.au
- www.jetabroad.co.nz
- www.jetabroad.co.uk
- www.jetabroad.eu
- www.jetabroad.com.sg
- www.jetabroad.com.hk
- www.jetabroad.ie
- www.jetabroad.co.il
- www.jetabroad.us
Name Correction
Due to ticketing methods, Customs/Immigration requirements and reasons of security, airlines require that the passenger names on the ticket are identical to those in the passport. Airlines will refuse boarding due to name errors.
The process of correcting the name provided in the booking (and therefore reflected on your ticket) is governed by the individual airline’s policy and the multiple steps involved are then processed by Jetabroad. Unfortunately, name corrections do not follow common sense - Jetabroad is not permitted to re-open a ticket and edit the name provided. In many cases, the airline requires a process involving the cancellation of the original ticket(s) and the issuance of new ticket(s).
The cost to process a name correction will include the airline change fee plus any applicable fare and tax differences (if a new ticket is required) and a Jetabroad fee of AUD$150 per ticket.
Please note, Jetabroad does not modify the names provided during the online booking process. Ticket creation, including passenger names, is an automated process based on the information provided by the person booking. All inputs are recorded in our system files, including a record of the checkbox ticked to confirm names provided exactly match the passenger's passport when booking.
You can use this form to provide the details of the name change request. By clicking 'Continue', you authorise Jetabroad to review the airline conditions and to charge the credit card used to make your booking the cost to make the necessary name correction. Alternatively, you can return to the 'Help page' and instead, request a cancellation.
Continue
Cancel
Retrieving Airline Reservation Code
The Jetabroad booking reference and Airline reservation code for your flight booking might not always be the same. To retrieve your Airline reservation code, open the Jetabroad email containing your itinerary and please see below where to look, depending on the version you receive.
Itinerary Version #1
Look for 'Airline Reservation Code'
Itinerary Version #2
Look for 'Airline Booking Reference'