Jetabroad Reviews

Good afternoon Donna.

Thank you very much for the prompt, courteous and most efficient service provided by you today - it is very much appreciated. As discussed with you, I have been reviewing online different ‘sites’ regarding my travel and the fares offered through Jetabroad.com are most competitive. Not only that, my error in providing my bank card and not credit card was quickly resolved for which I thank you and leaves me most impressed with your organisation, especially your great customer support service.

Would you please pass my sentiments to your management team and I will be happy to promote your company with my own network.

Thanks again Donna, you have left a customer feeling not only extremely satisfied but relieved too.

Have a great day and thanks again.

Yours sincerely, Michael

— Michael, Auckland, New Zealand

Hi Houda, E-ticket is received! Your effort is highly appreciated. 5 star service! Will definitely recommend Jetabroad to my friends. Enjoy the rest of your day! Best regards, Bei Wang

— Bei, Auckland, New Zealand

Good morning, I wanted to send a huge ‘Thank You’ this morning to one of your employee from your Sydney Agency: Houda.

Last week, I was travelling from Bruxelles to Auckland with Lufthansa with a trip bought through your website. Apparently Lufthansa has done a mistake in the connections and because of that I’ve been stuck in San Francisco. When I arrived there, the checkin was already closed and the plane for Auckland ready to go. I was so worried that I had to pay an other ticket by myself and worried to be stuck for few days there as well. But Houda helped me a lot and she really tried her best to find the right solution. The day after, I was flying to Auckland. Thank you again Houda, you’ve been amazing!

— Morgane, Auckland, New Zealand

Dear Sir/Madam

I just wanted to compliment your staff by the name of Geet who I spoke to this morning regarding 5 queries I had regarding my husband’s ticket and nothing was trouble for her. She was very helpful and went out of her way to help me with my queries.

Please pass on my compliments to Geet. She is an asset to your organisation. In this time and age it is very difficult to find helpful people.

Thanks Mrs Parminder

— Parminder, Doha, Qatar

Yes, I do accept the offer. I do wish you to proceed with the booking and I do confirm, that you can charge the original card to pay for the new ticket.

I’m impressed with your efficiency.

A big thank you from me.

Nada

— Nada, Sydney, Australia

Dear Houda Thank you very much for your help. Jetabroad should be very happy to have you as an employee. Warmest regards Rensina

— Rensina, Brisbane, Australia

Dear Jade,

Thank you very much for your quick response.

This indeed looks like the perfect flight for me. Appreciate you finding me a better fare. I love it.

Thank you so much for your help and prompt responses, it is very much appreciated. It’s been an easy transaction and a pleasant experience.

Thank you again.

Kind regards, Marianna

— Marianna, Sydney, Australia

Thank you, I really appreciate the service I get from Jetabroad. Unlike most other online booking sites you back up your sales and as well as great prices provide great service.

For my claim I need confirmation of the cancellation and the cost of cancellation on a separate email.

If you can provide that it would be very helpful.

Thanks Patricia

— Patricia, Doha

Hello Jetabroad Team

Thank you for cancelling the ticket and holding it in credit.

Thank you very much for your support with my request. You have given me the best possible solution for my problem. Customer service was extremely helpful and friendly. Thank you once again and I will update how to use my credit by another reply to your mail.

Thanks Renju

— Renju, Perth, Australia

Hello there, Firstly I want to thank you for the amazing job you have done to re-book my flight from Germany, your service was much appreciated, especially since I was unable to get through to Lufthansa myself while in Germany!! The question I want to ask is, was there any way of claiming a partial refund back from Lufthansa since they didn’t have the original booking class (premium economy) on that flight? So I ended up in economy despite having paid the higher fare.

Your feedback will be appreciated. Many thanks again for your help!

Regards. Djamila

— Djamila, Auckland, New Zealand